We are there for people who need help

The Emergency Assistance Fund of MVV Energie – fast and uncomplicated

As a regionally rooted energy supplier, we bear responsibility towards the Rhine/Neckar metropolitan region and the people who live here. That is why we are committed to supporting cultural, sporting and welfare activities in and around Mannheim. The Emergency Assistance Fund, that's been in existence for over 10 years, is a further sign of our commitment.

Our Emergency Assistance Fund is intended to provide fast, one-off assistance. In cooperation with large independent welfare service providers and the City of Mannheim, we support private customers who through no fault of their own find themselves in financial difficulties. The funds provided as assistance are used immediately to settle the customers’ accounts. Since 2007 we have been providing an Emergency Assistance Fund every year and have so far been able to help over 2,000 people in need.

Contact partners
Anyone wishing to receive emergency assistance of MVV Energie should contact our partners – independent welfare service providers. These then assess the individual situation of the persons seeking assistance and make a recommendation. The level of assistance provided is based on this recommendation.

Diakonisches Werk

Susanne Krause

0621 1229 459

Contact times: Thursday 9 a.m. to
12 p.m or by arrangement

Diakoniekirche Luther

Brigitte Linnebach or Karl-Heinz Weyrauch

0621 976 046 93

Contact times: Tuesday/Wednesday
9 a.m. to 12 p.m or by arrangement

Caritasverband Mannheim

Ursula Saalmüller

0621 430 31 050


Matthias Schöner
Head of Sales Private and Commercial Customers