Privacy Policy

MVV Environment Ltd.

If you do not accept the Privacy Policy, please do not use this website. This website ("Website") is owned, operated and maintained by MVV Environment Limited (registered number: 06709860) whose registered office is at 1 Wood Street, London, EC2V 7WS, UK ("MVV"). The use of this Website is subject to the Privacy Policy below.

Our top priority is to safeguard the security of your personal and company data and to protect the information which you entrust to us against any unauthorised access. We affirm that we operate this website in accordance with the laws governing data protection and data security. We may change this Privacy Policy from time to time by updating this page. If you have any questions about this Privacy Policy, please contact Daniel Griffiths or on Tel. (0044) 0207 529 1710

This Privacy Policy is effective from February 2009.

Processing of personal data

We will not collect any personal data without your consent. Any personal data you have communicated to us will be recorded, processed and used in accordance with current legal requirements governing the protection of personal data (including the Data Protection 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003). You can be sure that we will not pass on your data to any third parties, but will use such data exclusively for contract performance and customer support purposes within our group companies.

We may collect the following information:

  • names and contact information and any other details you provide to us
  • meter readings
  • information you provide by filling in registration or contact forms on the Website
  • records of any correspondence when you contact us

We draw on technical and organisational security measures to protect the personal data which you transfer to us via the Internet including against any arbitrary or intentional manipulation, loss, destruction or access by unauthorised parties.

One such measure involves the use of 1024 bit SSL encryption. This means that all of the personal disclosures you enter in the service section of our customer portal are automatically encrypted and that no other internet users have access to this data.

Direct Marketing

We would like to provide you with information about new products, services, promotions, special offers and other information which we think you may find interesting. We may send you such information by telephone or post, unless you have registered with the appropriate Preference Service. When you provide us with information, you will be given the option to let us know that you do not want your information used for direct marketing purposes. If you request this option, we will not send you any direct marketing.

You can change you mind at any time by contacting Daniel Griffiths using the above contact details.

Processing of pseudo-anonymous data

When you visit our general internet site we do not require any personal data from you. To enable us to achieve ongoing improvements in the contents provided on our website, thus enhancing its attractiveness, at certain intervals we collect non-personal information (such as number of visits in the course of a day and a week, number of visits per page, average duration of visit per side, number of feedback messages).

Information rights

We would point out that you are entitled upon request to receive written information as to whether and, if so, which personal data of yours has been saved at our company. If you wish to make such a request, or you think any information we hold about you is incorrect or incomplete, please contact us as soon as possible.


We use cookies for certain areas of our Website. Cookies are files that store information on your hard drive or browser that means that our Website can recognise that you have visited our Website before. They make it easier for you to maintain your preferences on the Website (including by re-numbering your login details when you access restricted areas of our Website), and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting "delete cookies". This may prevent you from taking full advantage of the Website. You can find out how to do this for your particular browser by clicking "help" on your browser's menu or by contacting us.

Processing data with etracker technology

This website uses etracker technology ( to collect visitor behavior data. The data is collected anonymously to be used for marketing and optimization purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used for this purpose. Cookies are small text files that are stored in the visitor’s local browser cache. Using such cookies it is possible to recognize the visitor’s browser.

The data collected via etracker technology will not be used to determine the personal identity of the website visitor or compiled with personal data pertaining to the user of the pseudonym unless agreed to separately by the person concerned. The collection and storage of data may be refused at any time with respect to subsequent services: Refuse data collection.

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The collection and storage of data may be refused at any time with respect to subsequent services: Refuse data collection