Liability, copyright and data protection

MVV Energie AG

The following disclosures are applicable for all companies of the MVV Energie Group.

No offer of or recommendation to buy or sell shares in MVV Energie AG

This website has been compiled by the MVV Energie Group exclusively for information purposes. It does not represent any offer to buy or sell shares in MVV Energie AG, any recommendation in this respect, or any solicitation to submit corresponding bids. It should not be used as the basis for any investment decision. The shares in MVV Energie AG are not registered in the United States of America and may not be offered or sold in the United States of America or to citizens of the United States of America unless they were previously registered in accordance with the laws of the United States of America or are exempted from such registration requirement.


All information included on our website has been carefully compiled. However, it has not been subject to review by any independent third party. We can therefore offer no guarantee that the information is complete or accurate. The information on this website does not constitute any guarantee, assurance or other warranty. We reserve the right to amend, supplement or delete the information on our website at any time.

In addition to the key figures included in our annual financial statements, our website may also include further key financial figures. These key figures are to be seen as supplementing, but not substituting for the information contained in our annual financial statements. Other companies may work with other definitions of these key figures.

Except in cases of intent, we are not liable for any direct or indirect damages, including loss of earnings, resulting from use of the information provided on this website.

Online dispute resolution

Consumers wishing to submit a complaint about an online purchase or service agreement have the option of receiving free assistance via an online dispute resolution platform (ODR Platform) offered by the European Union. This platform also provides information about consumer complaint arbitration bodies in the European Union. The ODR Platform can be accessed via the following link:

Should you have any questions about online dispute resolution, please send an e-mail to:


If you ever have reason to make a complaint, then please always start by contacting our Customer Service. You can only turn to an arbitration body (Schlichtungsstelle) if you are not satisfied with our response.

If the complaint relates to your electricity or gas supply agreement, please contact: Schlichtungsstelle Energie e.V., Friedrichstrasse 133, 10117 Berlin, tel. 030 27 57 240-0, Fax: 030 27 57 240-69,
Our company is obliged to participate in the arbitration proceedings initiated by this organisation.

Disputes arising with consumer agreements for district heating or water which cannot be resolved amicably between the contractual parties have to be clarified in normal legal proceedings. MVV Energie does not participate in dispute settlement proceedings.

Forward-looking statements

Our website also includes statements concerning future developments (“forward-looking statements”) that are based on currently available information, planning, assessments and forecasts of the MVV Energie Group. These forward-looking statements relate in particular, but by no means exclusively, to assessments concerning sales, annual net income, earnings per share, dividends and plans and targets for future developments. This kind of forward-looking statement may in particular include the words “expect”, “can”, “will”, “should”, “intend”, “estimate” or other such words. These forward-looking statements are subject to risks and uncertainties and cannot be controlled or precisely forecast by us. Numerous factors may lead actual results to deviate substantially from the developments expected or forecast. These factors include changes in market circumstances or the political and legal framework, fluctuations in exchange rates, interest rates, prices, increased competition or sales-related risks, changes in the prices or availability of commodities, or risks in connection with energy trading (e.g. the risk of losses being incurred due to unexpected, extreme fluctuations in prices and credit risks).

We can therefore offer no guarantee or assume any liability that the forward-looking statements will actually prove to be complete, accurate or precise or that the expected or forecast developments will actually materialise in future.

We do not intend to update these forward-looking statements and assume no liability to do so.


The contents of our website are protected by copyright. Any circulation of information or data, and in particular any use of texts, sections of texts or image material apart from press releases and the press archive, requires our prior consent.

Data protection and data security

Thank you for your interest in our company and our products and services. When you visit our websites, we would also like you to feel safe in terms of the protection of your personal data. After all, protecting your personal data is something we take very seriously. Compliance with the requirements of the German Federal Data Protection Act (BDSG) is a matter of course for our company.

The Data Protection Declaration is updated at regular intervals. To be informed at all times, we recommend you view this Declaration on a regular basis.

Personal data

Personal data involves information about your personal and material circumstances. It includes disclosures such as your name, address, telephone number and e-mail address. To use our website, however, it is generally not necessary for you to reveal any personal data.

When you visit our website, the following data, for example, is stored anonymously: the name of your internet provider, number of visits to our website in the course of the day and the week, number of visits per page, average time spent on each page, number of feedbacks, the website from which you visited us and your abridged IP address.

This information is not used to compile any personal user profiles.

Should you order any services from our company, we generally only collect the data required to perform these services (e.g. your name and address). Any additional data we request from you is provided on a voluntary basis. Your personal data is processed solely for the purpose of providing the services you have requested and to safeguard our own legitimate business interests.

Functional purpose of personal data

The personal data you provide is generally used to answer your enquiries, process your orders or provide you with access to specific information or offers. To cultivate customer relationships, it may also be necessary for us or a service company we commission for this purpose to use this personal data to keep you informed of product offers or to perform online surveys to enable us to execute our customers’ orders or meet their requirements more closely.

We of course also respect any wish on your part for your personal data not to be used to support our customer relationship (especially for direct marketing or market research purposes). We will neither sell your personal data to third parties nor otherwise market it.

Specific functional use of personal data

We will collect, process and use the data you make available online solely for the purposes you have communicated. Your personal data will not be passed on to third parties without your explicit consent.

We only collect personal data and communicate such to government institutions and authorities entitled to receive such information within the relevant legal framework or when we are obliged by court order to do so. Our employees and the service companies we commission are obliged to maintain confidentiality and to comply with the requirements of the German Federal Data Protection Act (BDSG).

MVV Leben customer portal

To enable you to visit our specially protected section to inspect and amend your customer data in the www.mvv-leben.decustomer portal, we require you to enter your user name and your password. This access data is stored in encrypted form in a database. To this end, we work with encryption technology. This means that all of the personal data you enter in the service section of our customer portal is automatically encrypted and that no other internet users have access to this data. You can recognise protected areas by the fact that the URL address includes “https”.

Information about web analysis

Use of cookies

Our websites make use of cookies. Cookies are small text files stored locally in the temporary memory of the site visitor’s internet browser. They are used, for example, to enhance the user-friendliness of websites and enable us to recognise your internet browser.

You may accept or reject the use of cookies. To reject the use of cookies you may have to change your browser settings. If you reject the use of cookies, we will not track your visit to our website. However, this may mean that you are only able to draw on the services available on our websites to a limited extent.

Use-based online advertising: Google Adwords Conversion/ Google Dynamic Remarketing

Our website makes use of Google Adwords Conversion (further information at: and Google Dynamic Remarketing (further information at: These tools are used to optimise the advertising shown on our website. To make sure that the advertising shown corresponds to your areas of interest rather than being random, your use of our website is recorded anonymously by means of cookies. Information is collected, for example, about your surfing patterns and about the subpages you visit on our website.

You are of course free to object to the use of cookies by, for example, changing your browser settings.

If you would like to object to the use of Google Adwords Conversion and/or Google Dynamic Remarketing (opt-out), then please following the instructions at these links:
Google AdWords Conversion:
Google Dynamic Remarketing:

Use of Google Universal Analytics

On our website we make use of the Google Universal Analytics web analysis service offered by Google Inc. (“Google”). Google Universal Analytics works with a specific form of cookies that make it possible to analyse your use of our website. The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there.

We would point out that on our website Google Universal Analytics has been extended to include the “gat._anonymizeIp();” code to ensure that IP addresses are recorded in anonymised form (so-called IP masking). IP anonymization on our website means that your IP address is abbreviated by Google inside EU territory or the contract states of the European Economic Community. Only in exceptional cases is the full IP address transferred to a Google server in the USA and abbreviated there.

Google uses information on our behalf to evaluate your use of this website, to compile reports on website activities and to perform other services relating to the use of this website and the internet for the website operator. The IP address transferred from your browser by Google Universal Analytics is not combined with other Google data.

Click here to be excluded from the detection on the Google Tag Manager.

You can find further information about the terms of use and data protection in connection with Google Universal Analytics at or at

Google Tag Manager

On our website we make use of Google Tag Manager. This is an application offered by Google Inc. that enables companies to manage website tags via a user interface. Tags are small code elements on websites that serve, for example, to measure traffic and visitor behaviour on websites and thus to optimise the websites. The Google Tag Manager application itself is a cookie-free domain that does not collect any personal data. The application triggers other tags that may themselves collect data. However, Google Tag Manager does not access this data. If you do not want your visit to our website to be recorded by Google Tag Manager, you can disable this application on domain or cookie level. This disables all tracking tags implemented via Google Tag Manager. Click here to be excluded from the detection on the Google Tag Manager.

You can find further information about Google Tag Manager at:

etracker GmbH

To permanently optimise the content and design of our websites and thus enhance their attractiveness, also for marketing purposes, non-personal data is collected and stored using technologies from etracker GmbH ( at specified intervals (e.g. name of your internet provider, number of visits to our websites in the course of the day or week, number of visits per page, average time spent on each page, number of feedbacks, the website from which you visited us and your abridged IP address). This data may be used to compile user profiles under pseudonyms. Cookies may be used for this purpose.

Unless the party has provided specific explicit consent, the data collected with etracker technologies is not used to identify the site visitor in person and is not combined with any personal data of the bearer of the pseudonym. Internet users may at any time object to the future collection and storage of their data: exercise right of objection.

Use of sharing functions in social media networks

You have the option of sharing the contents of our websites with others via social media networks (Facebook, Twitter, Google+ and XING). To protect your privacy, we use the so-called Shariff solution. Unlike with customary social plugins, this prevents data being transferred to social media networks merely by loading our websites. A direct connection between you and the respective network is only established once you have logged into the social media network and clicked on the corresponding “Share” button.

By clicking on the “Share” button, you consent to a connection being established by your internet browser to the servers of the respective social media network and to user data being transferred to the respective operator of the social media network. We have no influence on the nature and scope of the data thereby transferred or on its use by the respective social media network.

You can find information about the nature of the data collected and the uses to which it is put in the data protection regulations of the respective social media network:





Links to other websites

You will find links to other websites on our sites. By offering these links, MVV Energie is in no way appropriating or endorsing these websites or their contents. We inspected the contents of the pages thereby linked when setting up the links and did not find any illegal or immoral contents. We have no influence over any subsequent amendments to the contents of these pages. We cannot reasonably be expected to permanently inspect linked websites without specific indication of legal infringements. We therefore accept no liability for such third-party contents. Should you find any links to websites whose contents infringe current legislation or are of an immoral nature, then please send an e-mail to us at We will then immediately remove any links to such pages.


We have taken technical and organisational security measures to protect your data against loss, destruction, manipulation and unauthorised access. All our employees and all of the individuals involved in processing data are obliged to comply with the German Federal Data Protection Act (BDSG) and other legislation relevant for data protection purposes and to ensure the confidential treatment of personal data.

Where personal data is collected and processed, the information is communicated in encrypted form to prevent any data abuse by third parties. Our security measures are continually updated in line with the latest technology.

Right to information

We would point out that you are entitled upon request to receive written information as to whether and, if so, which personal data of yours has been stored at our company, as to who receives this information and as to the purpose for which it is stored.

If necessary, please write to MVV Energie oder senden Sie eine E-Mail an

Right of objection

Furthermore, you may object at any time to the collection, processing and use by us of your personal data for advertising, marketing or market research purposes.

If necessary, please write to MVV Energie or send an e-mail to

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